In a COVID-19 world, organisations were impelled to turn to digital technologies to augment or replace traditional ways of interacting, learning and working. As we inch our way back into normalcy, businesses need to know what that means. What aspects of our pandemic work-life should continue? What does a work environment look like now? What is it going to look like in the next couple of years? In the pre-COVID past, accommodating remote or travelling workers was a temporary or part-time issue. Soon organisations will have to build a sustainable way to support a hybrid workforce. When asked about the impact of COVID-19 on their organisation, 55% of ITDMs mentioned they are highly impacted by the lack of appropriate bandwidth and technology tools for remote workers.