In the not too distant past, most businesses had a set process for handling technology change. The IT organisation decided which changes would make it into this year’s budget and which would be deferred. A dedicated team of resources defined the project, which progressed in a linear fashion from needs assessment, solution design and procurement, implementation, testing and finally, the launch – ideally on time and on budget. At the end of the project, participants relaxed and enjoyed the accolades for a job well done, ready to repeat the process for the next item on the list.

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